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Cancellation & Refund Policy

Velox by Prem Gold Private Limited

Last Updated: 29th Aug 2023

Welcome to the Velox by Prom Gold Private Limited. This policy outlines our approach to cancellations and refunds for digital gold purchases made through our platform. Please carefully read and understand this policy before making a purchase.

1. Non-Cancellation Policy:
a. Once a digital gold order is placed and confirmed, it cannot be canceled or modified. We do not offer any cancellations for digital gold purchases.
b. It is your responsibility to review your order details before completing the purchase.

2. Non-Refundable Items:
Due to the nature of digital gold, all sales are final. We do not offer refunds for digital gold purchases, regardless of the circumstances.

3. Technical Issues:
a. If you encounter technical issues with accessing or using your digital gold wallet, we recommend contacting our customer support team for assistance.
b. Technical issues are not grounds for refunds if they can be resolved with the help of our support team.

4. Changes to Policy:
We reserve the right to update or modify this Non-Cancellation & Refund Policy at any time without prior notice. Changes will be effective upon posting on our website. Continued use of our services after changes signifies your acceptance of the updated policy.

5. Contact Us:
If you have questions or concerns about our Non-Cancellation & Refund Policy, please contact us at info@veloxgold.com