Privacy Policy

Last updated : 25th May 2026.

Welcome to Velox Gold, a product of Prem Gold Private Limited (referred to as “Velox”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Velox Gold, you agree to the terms of this Privacy Policy.

Velox Gold services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from minors.

1. Information We Collect :
We collect the following types of information when you use our services:
a) Personal Information -
- Name
- Mobile Number
- Email Address
- Identity verification details (KYC)

b) Transaction Information -
- Gold purchase details
- Payment method information (processed securely via payment partners)
- Velox Gold does not directly store complete payment card or banking credentials. Payments are securely processed through authorized third-party payment gateway partners subject to their respective privacy and security policies.
- Wallet balance and transaction history

c) Usage Information -
- App activity and interaction data
- Device information (such as device type, operating system)
- Browsing behaviour within the app
- Preferences and usage patterns

2. Use of Information :
We use your information for the following purposes:
a) To create and manage your account
b) To process gold purchases and wallet credits
c) To provide customer support
d) To verify identity for secure transactions and physical gold coin collection
e) To improve our services, features, and user experience
f) To send important updates, notifications, and service-related communications
g) To share offers, promotions, or marketing messages (you may opt out anytime)

3. Data Security :
We take your privacy seriously and implement appropriate security measures to protect your information.
a) All sensitive data is protected using industry-standard security practices
b) Payment information is encrypted and processed through secure and trusted payment gateways
c) We use safeguards to prevent unauthorized access, alteration, disclosure, or destruction of data
d) User information may be processed or stored on secure servers managed by trusted infrastructure providers outside India. By using Velox Gold, users consent to such processing subject to applicable data protection safeguards.(Since our servers may store data outside the country)
e) Velox Gold processes personal data in compliance with applicable Indian data protection laws and regulatory requirements.
However, no digital platform can guarantee 100% security, and users are encouraged to maintain confidentiality of their account credentials.

4. Third-Party Sharing :
a) We do not sell, rent, or trade your personal information for marketing purposes.
b) We may share limited information only with:
- Trusted service providers (such as payment processors and verification partners)
- Legal authorities, if required by law or government request
All such partners are bound by strict confidentiality and data protection obligations.

5. Data Retention :
We retain your personal information only for as long as necessary to:
a) Provide services to you
b) Fulfil legal, regulatory, and compliance requirements
c) Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights :
You have the right to:
a) Access your personal information
b) Correct or update inaccurate information
c) Request deletion of your account or personal data (subject to legal obligations)
d) Opt out of promotional or marketing communications
You can exercise these rights by contacting our support team.

7. Updates :
We may update this Privacy Policy from time to time.
a) We may revise this Privacy Policy periodically. Material changes will be communicated through the application, website, or registered contact details.
b) Any changes made to this Privacy Policy will automatically become effective immediately upon being updated within the application or on our official platform.
c) By continuing to access or use Velox Gold after such updates, users agree to and accept the revised Privacy Policy.

8. Contact Information :
If you have questions or concerns about our Privacy Policy, please contact us at support@veloxgold.com & visit our office - 1st Floor, 122, The Grand Central, Pune - Nashik Highway, Chakan, Maharashtra 410501